QUI SOMMES NOUS ?
CRÉATEURS DE VALEUR

valeur_tr
Nous contribuons à la création de valeur pour votre entreprise et pour vos clients.

Stratégie et Innovation, Marketing et Vente, Organisation et Management du déploiement… Nous intervenons pour vous sur tous les leviers qui vous permettent de créer durablement de la valeur pour votre entreprise et vos clients.

Depuis toujours, notre expertise conseil s’appuie sur une approche visant à créer de la valeur pour le client final.

En effet, la performance financière court terme ne peut être seule prise en compte. La valeur estimée par le client, l’attachement de ce dernier à la marque, sa satisfaction ou encore sa fidélité revêtent une importance capitale.

EN SAVOIR PLUS

 
 
QUESTIONS DE « GÉNÉRATION »
Jeudi 17 février 2011
Questions de « génération »

« Oups ! J’ai fait une boulette… ». Ainsi commencent les lettres de réponse à une réclamation, chez Virgin Mobile, l’opérateur mobile virtuel spécia...

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LA RENAISSANCE DES BOÎTES AUX LETTRES
Lundi 21 février 2011
La renaissance des boîtes aux lettres

Dès 2007, divers acteurs ont pris d’assaut le marché naissant des coffres fort numériques. Rappelons entre autres, La Poste, Monobanq, Air France et Allianz, et qu...

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CRÉER DE LA VALEUR POUR FIDÉLISER VRAIMENT
Vendredi 04 mars 2011
Créer de la valeur pour fidéliser vraiment

« Mais pourquoi donc tant de clients nous quittent sous prétexte qu’ils sont insatisfaits ? ». La naïveté de certains dirigeants demeure, parfois, c...

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LE CONSOMMATEUR ATTEND DU SERVICE
Mardi 26 avril 2011

Le quotidien Les Echos a publié une interview de Raphaël Levi, Senior Manager au sein du cabinet VERTONE, au sujet du rôle clé de la relation client .

"C'est un fait, fidéliser ses clients est parfois moins coûteux que d'en conquérir de nouveaux. Raison de plus pour ne pas réduire la relation qui s'installe à un simple acte d'achat, mais offrir de l'attention, de la réactivité, de l'écoute...
... L'important est d'être à la hauteur de ce que l'on promet . Car la mise en place d'une politique de fidélisation est à double tranchant."

Retrouvez l'intégralité de cette interview sur le site LesEchos.fr .

VOIR TOUS LES ACTUALITÉS
 
 
CONSEIL EN STRATÉGIE ET MANAGEMENT
accueil

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CheckpointElapsedRel. ElapsedMemoryRel. Memory
Module start 'content' 0.0000 sec0.1430 sec 4,361.3828 KB12,276.1914 KB
Module end 'content' 0.1430 sec0.1981 sec 16,637.5742 KB5,637.7070 KB
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Peak memory usage:22,883.5000 KB

Time accumulators:

 Accumulator Elapsed Percent Count Average
ini_load
Load cache0.0063 sec0.6229%170.0004 sec
Mysql Total
Mysql_queries0.0445 sec4.3724%850.0005 sec
Looping result0.0016 sec0.1588%820.0000 sec
TS translator
TS init0.0024 sec0.2328%30.0008 sec
TS cache load0.0014 sec0.1373%30.0005 sec
TS context load0.0009 sec0.0884%30.0003 sec
Template Total0.3293 sec 32.4% 3 0.1098 sec
Template load0.0062 sec0.6109%30.0021 sec
Template processing0.3230 sec31.7507%30.1077 sec
Template load and register function0.0008 sec0.0833%20.0004 sec
states
state_id_array0.0003 sec0.0308%20.0002 sec
state_identifier_array0.0006 sec0.0556%30.0002 sec
override
Cache load0.0036 sec0.3563%810.0000 sec
class_abstraction
Instantiating content class attribute0.0006 sec0.0600%170.0000 sec
Sytem overhead
Fetch class attribute can translate value0.0005 sec0.0534%40.0001 sec
Fetch class attribute name0.0025 sec0.2501%110.0002 sec
XML
Image XML parsing0.0045 sec0.4405%40.0011 sec
General
dbfile0.0370 sec3.6355%490.0008 sec
String conversion0.0000 sec0.0010%20.0000 sec
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Templates used to render the page:

Usage countRequested templateTemplateTemplate loadedEditOverride
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3blogpost_card.tpl<No override>extension/ezvertone_new/design/ezvertone/templates/blogpost_card.tplEdit templateOverride template
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7content/datatype/view/ezxmltext.tpl<No override>extension/xmlwash/design/standard/templates/content/datatype/view/ezxmltext.tplEdit templateOverride template
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1content/view/embed.tplembed/image.tplextension/ezwebin/design/ezwebin/override/templates/embed/image.tplEdit templateOverride template
4content/datatype/view/ezxmltags/header.tpl<No override>design/standard/templates/content/datatype/view/ezxmltags/header.tplEdit templateOverride template
1newsletter_card.tpl<No override>extension/ezvertone_new/design/ezvertone/templates/newsletter_card.tplEdit templateOverride template
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 Number of unique templates used: 17
 Time used to render template usage: 0.0004 secs